Job Opening: Rams Head Live Box Office Supervisor

Company: Rams Head Live
Title: Box Office Supervisor
Effective Date: November 26, 2013
Department: Box Office
Reporting To: Rams Head Live, General Manager
Job Type: Full-Time
Location: Baltimore, Maryland

The Box Office Supervisor is the ‘go to’ for all things ticketing related for Rams Head Live and Pier Six Pavilion. In addition to keeping customer service the top priority, this position assists with a few club management aspects.

• Ability to lead a team
• Highly organized, with strong attention to detail
• Ability to multitask in a fast-paced environment
• Pro-customer

• Serve the customers courteously and efficiently in their purchases, distribution of tickets, handling of questions and situations

• Provides the exceptional level of customer service on the phone, at the window and in person

• Reports situations that occur which impact Sales, Box Office or the House

• Researches problems or issues dealing with ticket reservations, special occasion packages and gift cards during performances

• Manages the Box Office window for performances, including distributing tickets, collecting certificates or money due, making sales and rescheduling, answering questions and resolving situations

• Handles all sales issues while on duty and solves them for each performance

• Works with the marketing director to:
Build each Rams Head Live and Pier Six concert in the ticketing system

Manage ticketing holds and artist ticketing requirements

Fulfill marketing department ticketing needs

Manage on site marketing efforts (posters in the venue, exit flyering, social media posts, etc)

• Staffing of the Rams Head Live Box Office, including:



• Assist with some day-to-day club management, including:

checking orders for accuracy

check writing / handling of money

assisting vendors when needed

handling maintenance issues when needed

signing for deliveries, as needed

• Other duties as needed

If you feel this position is for you, please email your resume to:

This entry was posted in Uncategorized and tagged , , , , , , . Bookmark the permalink. Both comments and trackbacks are currently closed.

One Comment

  1. March 18th, 2014
    Dawn Gogolla says:

    Ran into a guy that works their.. While I was trying to a bartender job at this other place.. He gave me a business card.Wanted to now if yoyvare hiring for any spot.. I worked at Mo’s on President St.for 8yrs..This my #if you interested. 443-680-4497.Nowvhe said your name is Gus.. Think his was Mike, I think.