Rams Head On Stage Gets A Makeover

This week we here at Rams Head On Stage, we’re pretty excited about rolling out our new website (www.ramsheadonstage.com) and ticketing platform! We think it looks pretty snazzy. You’ll notice some changes, so here’s what we’re excited about as well as some answers to questions you might have.

New features for shows on sale with Ticketfly:

  • Your tickets can be delivered: in the mail, on your smartphone, at will call or printed at home.
  • It is free to print your tickets at home.
  • Our new mobile site makes it easy to purchase and access tickets anytime and anywhere on your phone or tablet.
  • Manage all aspects of your account including the emails you subscribe to, view your past purchases, and reprint your print at home tickets.

Do I need to set up an account with Ticketfly to purchase tickets online?
Yes. If you are not yet a member of Ticketfly (www.ticketfly.com), make sure to sign up before the shows go on sale at noon on Tuesday to speed up the order process.

Will I still get the weekly newsletter?
Yes, you will still be getting your Just Announced Newsletter on Tuesday morning.
If you haven’t signed up yet, now is the time!

The new site isn’t showing up for me, how do I fix it?
First, try refreshing the page or clearing browser history and updating your browser.  Ticketfly does recommend using Google Chrome and Firefox browsers for the best performance on their site.  We are working with Ticketfly to fix the issues with Internet Explorer 9.

I didn’t have to buy my tickets through Ticketfly, are my tickets valid?
Shows that were on sale prior to October 15 will continue to use our previous system.  Shows on sale October 16th and thereafter will use Ticketfly.  All tickets bought through www.ramsheadonstage.com are valid.

Why did you do this? I like the old system.
At Rams Head, we are committed to serving you better, every day.  We have been researching and gearing up for this change for over a year now.  Despite that period of time, we are still working through the growing pains of the change.  We appreciate your patience.   We are listening closely to your feedback and are tweaking the system daily in order to make it the best experience possible for you, our customers.

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32 Responses to Rams Head On Stage Gets A Makeover

  1. October 23rd, 2012
    Bo Bryan says:

    What is the reason for the selling of tickets so far in advance outside of profiting on the money you take in momnths is advance? I know several people who don’t bother to purchase tickets any longer for two primary reason; you can plan what you will be doing 3-months in advance and the price of a ticket has exceded the entertainment value. Too often I can’t make a show and the ticket is too expensive for anyone to want to purchase – even at a discount. Whereas my neighbor and I use to go to 16-20 shows a year, we are now down to 3 or 4. One other annoying aspect, how is it I can get online the second tickets go on sale and several rows of the best seats are already sold, not in process but “sold”? It’s a nice venue but the convenience is no longer there.

    • October 23rd, 2012
      emcnaboe says:

      Hi Bo. Thank you for reaching out with your questions. We put the shows on sale as we confirm them. There is a tremendous demand for the on sale of the shows; many of the customers are quick on the 12noon draw. No conspiracy theories.

  2. October 23rd, 2012
    Mark Schroeder says:

    howdy..sign me up. Can I sign up with more than a single email address?

    • October 23rd, 2012
      emcnaboe says:

      Sure; sign up with as many email addresses as you’d like. You can make all your account changes on ticketfly.com

  3. October 23rd, 2012
    DAVE WRIGHT says:

    YOU NEED TO PUT AN EASY—TO—USE TICKETFLY LINK ON THIS EMAIL AND ALL YOUR WEBSITE PAGES !!!!!!

    • October 23rd, 2012
      emcnaboe says:

      Hi Dave. Thank you for your feedback. We added the ticketfly website link to this blog posting. You can following any of our “Buy Tickets” links and it will automatically redirect you to the Rams Head ticketfly account.

  4. October 23rd, 2012
    Judy D says:

    How can I find out the cost of tickets before the show goes on sale? Need this info to determine if I want to go to a show and I don’t want to wait until Tuesday noon to make that decision. Thanks.

    • October 23rd, 2012
      vwierenga says:

      Hi Judy. If you click on the “Tickets On Sale Tue., 10/23 12pm EDT” button, it will open a little window with show details which lists the price.

      • October 23rd, 2012
        Judy D says:

        Thanks – just found it.

  5. October 23rd, 2012
    Krissi Folsom says:

    Will we still be able to select our seats as we have been able to in the past? Having used TicketFly in the past when purchasing tickets at Merriweather I have found it to be about the least intuitive and most frustrating ticketing site I’ve used, and don’t believe they had any ability to allow for individual seat selection. I know many of us who like coming to Rams Head On Stage actually have a favorite table we like to select for shows.

    • October 23rd, 2012
      vwierenga says:

      Hi Krissi. Ticketfly has updated their reserved seating options and you will still be able to pick your own seat. We know how important favorite tables and even favorite seats are so we’ve got you covered.

  6. October 23rd, 2012
    Chris J. says:

    Tried the new system the other day. Got on right at noon and the system
    put me in the corner 2 rows back, with no apparent way to chose my seats. Logged out and tried it again and got better seats. What gives?
    Is there no longer any way to chose where you’d like to sit?

    • October 23rd, 2012
      vwierenga says:

      Good morning Chris. Thanks for bearing with us on that. We are programming how the system chooses which are the best seats for the quick pick feature. The Pick your own seat feature is also up and running, so go wild with it!

  7. October 23rd, 2012
    Dave Strickler says:

    What happened to the Quick Pick which would automatically picked the best seat still available?
    It just takes too much time to hover your mouse over every single table. There isn’t another venue or ticket agent I know who won’t sell you the best seat available. Please bring it back.

    • October 23rd, 2012
      vwierenga says:

      Hey there Dave. The Quick Pick feature is up for the shows going on sale today (10/23). We’ve got you covered on all the shows going forward.

      • October 23rd, 2012
        Dave Strickler says:

        I tried it and it doesn’t work. I chose one ticket next to table 100 for best available and clicked on button at bottom and received the error “We’re sorry, all available tickets are currently in other shopping carts. Please keep trying, they may soon become available.” BUT if you go into Pick seats you will see many seats available. Than I tried again and chose 1 tix on table 907 did get a ticket at table 907 even though it was supposed to be the ‘best available’ Try it yourself and you will see that you actually have to choose the table that has a seat and it will give you ‘the best available’ SEAT at that table, not the best available table. Unless you can tell me a different way to use this it is totally worthless,and needs to be fixed.

        • October 23rd, 2012
          Dave Strickler says:

          NEVER MIND. It works now. The best seat works different than when posted above so I’m guess they are working the bugs out. It seems fine now. Thanks

  8. October 23rd, 2012
    Kay says:

    Will processing fees be more expensive with the switch to Ticketfly?

  9. October 23rd, 2012
    John Taylor says:

    I just tried the ticketfly website.

    It is not usable with IE9 (when you hover over a seat, the popup stays there after you move away and the screen fills up with popups).

    If you want me to continue to attend 10-20 shows a year, fix your ticketing. I’m not going to change my browser just for you!

    Also, the Quick Pick still gives you lousy seats when better ones are shown as available.

    • October 23rd, 2012
      vwierenga says:

      Hi John. Thanks for your input. We’ll share your thoughts with the development team.

  10. October 23rd, 2012
    John Taylor says:

    Why don’t you color code the seats that are available in your seat map. That would mke the process 500% better

  11. October 23rd, 2012
    Barbara says:

    Why did you change systems ? What was wrong with the old system ?
    It worked just fine. The best available given was table 202 bought 107 by choosing myself and this is better ????

  12. October 23rd, 2012
    Mindy says:

    I went to get tickets and I picked 2 seats at table 105. As soon as I started putting in my credit card info, it told me time ran out and it emptied my cart. It then said that table 105 was full. Not too happy at this point, I was still able to get 2 seats at 104 but, once I did that, it showed that 105 was still empty???

    Also, I see that someone else mentioned about the pop-ups that won’t go away. I purchase most of my tickets here at work and cannot change my browser. This is a real hinderance.

    Glad to see you still have the “pick your seat” option. Being a Rams Head regular, I do love that option!!

  13. October 23rd, 2012
    Steve says:

    The new quick pick doesn’t work. If you choose one ticket next to table 100 for best available and click on button at bottom you receive the error “We’re sorry, all available tickets are currently in other shopping carts. Please keep trying, they may soon become available.” BUT if you go into Pick seats you will see many seats available. If you chose 1 tix on table 907you get a ticket at 907 even though it was supposed to be the ‘best available’ and their are many closer still available. Try it yourself and you will see that this thing was designed for you to try to pick the closest table yourself and it would give you the best available seat at that table. Totally worthless.
    Also, why is it just on “Just announced shows”? That’s insane as it doesn’t take long at all to find a good seat when they first go on sale, it’s when they are almost sold out that you spend more time than it’s worth to hover over every seat. Once they fix it so it works they should use it on all shows.

  14. October 23rd, 2012
    CW Hoffman says:

    I have been attending concerts at Ram’s Head Annapolis since the mid 1990’s. Seen tons of acts and have always thought the ticketing system was excellent. I have used Ticketfly for various concerts at Merriweather and several other venues for probably the past three or four years and it is just a big headache. Their user interface is just a step backwards. What a disappointment.

  15. October 24th, 2012
    Chris Hoffman says:

    Ticketfly is a loyal concert goers worst nightmare. When trying to get good tickets to a show time is of the essence and Ticketfly is a hindrance in so many ways. My husband and I come to shows 3-4 times a month and like certain seats, your system was easy and simple to use so we often got our favorite spot. Now that Ticketfly is in charge, things will be a disaster and we will not likely come to your shows if we can’t get the seats we want as easily as we have in the past. Obviously, someone is getting a deal on this new venture, but it isn’t your customers.

  16. October 24th, 2012
    Chris Hoffman says:

    Ticketfly is a loyal concert goers worst nightmare, too many things go wrong, their servers are slow, and their tickets are a ridiculous size. When trying to get good seats to a show, time is of the essence and Ticketfly will stick it to you every time. They can’t even make their system work well with the THE MOST widely used browser in the country, so why the change? My husand and I have been going to shows at Rams Head on Stage for years and years, usually 3-4 times a month so roughtly 30 or more a year – and we bring guests! If we cannot get the seats we like as easily (or at all) as we could under the old system, we will likely not attend many shows. So sad to see a unique independent venue go this route. I am sure someone is benefitting from this change, but it is certainly not your customers.

  17. October 24th, 2012
    Christina Hoffman says:

    Ticketfly is a loyal concert goers worst nightmare, too many things go wrong, their servers are slow, and their tickets are a ridiculous size. When trying to get good seats to a show, time is of the essence and Ticketfly will stick it to you every time. They can’t even make their system work well with the THE MOST widely used browser in the country, so why the change? My husand and I have been going to shows at Rams Head on Stage for years and years, usually 3-4 times a month so roughtly 30 or more a year – and we bring guests! If we cannot get the seats we like as easily (or at all) as we could under the old system, we will likely not attend many shows. So sad to see a unique independent venue go this route. I am sure someone is benefitting from this change, but it is certainly not your customers.

  18. October 29th, 2012
    Sam Cohen says:

    Ticketfly is everyone’s worse nightmare…I tried to get tickets for a show and punched in table 105 and it kept saying table 201…Finally got it to work and table 105 was not available, what is wrong with you guys, didn’t you ever hear “If it ain’t broke don’t fix it”, I guess not?

  19. October 29th, 2012
    Glenn says:

    To all those complaining about the the quick pick – NO ticketing agency, TM nor anyone else can be counted uopn to choose the best seats for you, as that is subjective. A place like Verizon Center will choose the rear of the floor for you, before it will choose the main concourse right by the stage.

    If you want the best seats as you define them, then you’ll take the time to hover.

  20. December 3rd, 2012
    Barbara Wright says:

    How do I access my orders? I don’t see a place for this on the new website??

    • December 12th, 2012
      emcnaboe says:

      Hi Barbara. You can access your orders through http://www.ticketfly.com. If you have any questions, please call our box offices: On Stage (410.268.4545) or Live (410.244.1131) and they can help you out.

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